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  • Shipping Info
    All orders are shipped from our HQ on the Sunshine Coast, Australia. (1 hour north of Brisbane) Our current processing time is 10 business days as most items are hand made to order. Once your order has been packed and shipped you will receive an email with tracking- YAY! PLEASE NOTE: During new releases and restocks/sales, please allow an additional 2 business days due to higher than normal order volumes. Thanks for your understanding. It is your duty to check your address is correct before checking out. Once we have sent your order, unfortunately it can be very difficult to work with Aus Post at redirecting parcels. If you have made a mistake with your address, please email as soon as possible as we can easily change that for you before sending. We offer standard and express shipping with tracking within Australia. And WORLDWIDE. Little Lovies does not take liabilty for any lost, stolen or damaged parcels. Once your parcel has left our HQ it is completely out of our control.
  • How much does shipping cost?
    FLATRATE through Australia Post: Australia wide: Standard with tracking $9.95 Express with tracking $12.95 Free shipping automatically applies when you spend $100 New Zealand: Standard with tracking $14.95 Free shipping automatically applies when you spend $100 USA and Canada: Standard with tracking $18.95 Free shipping automatically applies when you spend $180aud (if you would like express please send us an email for quote) Rest of the world: Standard with tracking $23.95
  • Returns and Exchanges
    Change of mind/wrong size: We want you to absolutely love your items and have the correct fit every time you shop with us, which is why we offer exchanges on our items. (Excluding sale - all sale items are FINAL). Any item returned must be returned in the condition you received it. All packaging/tags must still be in tact, items must not be washed and items must be in unused/unworn condition. Shipping costs are non-refundable. Return shipping costs are the responsibility of the purchaser. How to make a return: Firstly, please contact us by email within 14 days of receiving your items. Include your full name, order number and item you are needing to return. Email: hello@littlelovies.com.au with the subject as "return *order number*" Once we have accepted your return we will send through our return address. As soon as your item has reached us you will be sent through a store credit to the value of the item returned, minus any discounts used. -- Refunds are given for all faulty items (subject to our inspection) emailed with proof within 48 hours of receiving, postage will be covered by Little Lovies.
  • Why has my order not shipped yet?
    All orders are handmade right here in Australia after you place your order, this is the reason orders take between 5-10 working days to process and ship. Being handmade means we can sell the right size/amount of each product and not waste fabric. We also really love the fact that each order is made just for you! with so much love. We aim to have orders shipped before the 10 business days however this may not always be the case- other factors like sales, restocks or new releases may effect our processing times but we strive to keep you as informed as possible. If you have any concerns regarding an order that is currently processing please email us at littlelovies.au@gmail.com
  • What does preorder mean?
    Preorder means that we are waiting on a delivery of fabric/stock to arrive before we can ship it out. This gives our customers a chance to order popular items before they hit our shelves and sell out. This means you are guaranteed an item and do not need to contend with the rush of orders that come through during restocks/new releases and potentially missing out. We will always state the rough timeframe via the product description in bold so you cannot miss it and we will update you if anything changes.
  • Sizing
    All of our Bows and Oversized Top Knots fit from new born to adult. Flutter Gowns fit from birth to roughly 12 weeks depending on babies weight. Clothing has specific sizing charts on each page and is standard AU sizing. Any questions regarding our sizing please send us a message.
  • Safety
    Every step is made to ensure no item comes loose or will detach but please never leave your child unattended with any of our items due to the small parts risk. Remove all items before putting your baby to sleep as well. We quality check every single item that is sent out however please make sure you check your items once they reach you.
  • Caring for your Little Lovies
    How do you take care and get the most out of your Little Lovies? Wash all Swaddles and Gowns on cold machine wash. Preferrably in a delicates bag. Clothing: Handwash is preferred however you can machine wash on gentle cycle. All Bows, Headbands, Turbans, Dummy Keepers and Bowies cold hand/spot clean only. Do not put into washing machine and do not tumble dry. Doing so could potentially ruin these items.
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